Sector Guides
Hospitality
Hotels
Travel
DPDPA Compliance for Hospitality Sector
Hotels and travel businesses process vast amounts of sensitive guest data. Here is how to handle check-ins, loyalty programs, and bookings legally.
Consently Team
24 January 2026
4 min read
Data Privacy in Hospitality
The hospitality sector is unique. You collect data at every touchpoint: booking, check-in, wifi login, spa reservations, and dining. Under DPDPA 2023, every single one of these interactions requires a valid Legal Basis, usually Consent.
Key Challenges
- Guest Profiles: Storing passport copies and ID proofs requires strict security measures.
- Cross-Border Transfers: International hotel chains must ensure data stored abroad meets adequacy norms.
- Marketing: You cannot reuse check-in data for email marketing without explicit opt-in.
The Consently Solution
Use our Purpose-Specific Consent modules to capture distinct consents for "Room Service" vs "Marketing Offers". Ensure your front-desk software is integrated with a Consent Manager.